Money Transmitter Branch Offices

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October 29, 2014

Re:       ____________. – Definition of Branch Office

Dear Mr. ____________:


This is in response to your letter dated August 25, 2014.  You have requested clarification of the Department of Business Oversight’s interpretation of the definition of “branch office” as set forth in Financial Code section 2003(e) of the Money Transmitter Act and its application to kiosks.


____________ offers a product called ____________.  This product is a service which allows friends and family of ____________ to transfer money into the ____________ individual trust account via the Internet, telephone, and kiosks located in the lobbies of ____________.

The issue is whether the building location where a kiosk is placed should be reported as a branch office.  ____________ asserts that there is ambiguity in the definitions of “branch office” and “office” in the Financial Code.  ____________ notes that the Financial Code uses “branch office” to define “office,” and “office” to define “branch office.”  Due to this apparent circularity in the definitions, ____________ then looks to the dictionary definition of “office.”  ____________ contends that an office means a building where people accept money for transmission on ____________ behalf. ____________further asserts that its kiosks do not meet the dictionary definition of “office” because there are no people involved in accepting money at the kiosk.

____________ has provided the names of its customers and their principal addresses, but not the address for each specific location that kiosks are placed.  ____________ contends that reporting only the principal addresses of its customers, along with the amount of kiosks supplied to each customer, is sufficient to satisfy its reporting requirements pursuant to Financial Code section 2039.


Financial Code section 2003(e) defines “branch office” to mean “any office in this state of a licensee or agent at which the licensee receives money or monetary value to provide money transmission, either directly or through an agent.”

Financial Code section 121(a) defines “office” to include the “head office, branch office, and any other authorized place of business of a licensee.”

Read together, Financial Code sections 121(a) and 2003(e) define a “branch office” of a

money transmitter licensee to mean an authorized place of business at which the licensee receives money or monetary value to provide money transmission, either directly or through an agent.

Thus, it is unnecessary to look to the dictionary definition of “office.”


The site where a ____________ kiosk is located would be considered an authorized place of business because customers can conduct business with ____________ at the kiosk.  Because the ____________ kiosk, i.e., authorized place of business or office, receives money or monetary value to provide money transmission, the site where the kiosk is located is therefore a branch office.  

The address of the site where the kiosks are located would be considered one branch office, irrespective of the number of kiosks at that location. Each site where kiosks are located is a separate branch office, and the address for each site should be reported pursuant to Financial Code section 2039(d).  This is consistent with the treatment of brick and mortar branch offices.

If you have any questions, please feel free to contact me at (415) 263-8528.




Jan Lynn Owen



                            By __________________________________

Jennifer L. W. Rumberger

Senior Counsel


cc:       Robert Venchiarutti, Department of Business Oversight, San Francisco      Oscar Lumen, Department of Business Oversight, San Francisco