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Your Loan BASICS

If you have specific questions about your federal student loan – about your servicer, your balance, your interest rate, or the timing of payments – log into your account at

For private loans, you can get that information directly from your loan servicer or from your credit report.

Loan servicers are legally required to be prompt and transparent in providing information to you. If they’re not, you may want to file a complaint with DFPI.


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Know your RIGHTS

California has a Student Borrower Bill of Rights, which protects you against abuse and requires loan servicers to be responsive, provide you with accurate information, minimize fees, and give you options so you pay only what you have to.

You can contact the DFPI for questions or inquiries at or call toll-free at (866) 275-2677. If you think your rights as a borrower have been violated, we encourage you to submit a complaint via DFPI’s File a Complaint page.


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Get in touch WITH US

California Student Loan Servicing Ombudsperson Celina Damian and our student borrower support team invite you to get in touch. We answer questions, provide resources, and address complaints. We read and respond to all messages. Please include basic loan information in your inquiry (loan type, disbursement date, etc.)