Consumer Insights 2023

How to File a Complaint with the DFPI
Filing a complaint with the DFPI helps in effectively addressing your financial grievances by facilitating communication with the relevant institution, and also assists in protecting other consumers by identifying patterns of misconduct, thus promoting fair business practices.

Private and For-Profit College Financing Scams
Learn about private postsecondary education financing, common scams, and borrower rights, as well as resources for avoiding scams and how to file a complaint with the DFPI. Safeguard your education and financial future.

Embracing Sustainable Investment Practices with ESG Investing
Embrace sustainable investment practices with ESG investing, focusing on environmental, social, and governance factors. Learn how to get started, avoid common mistakes, and seek professional guidance to align your investments with your values.

Navigating College Financing
Explore different options for financing your college education, including work-study programs, family assistance, college savings plans, scholarships, grants, military and community service, student loans, income share agreements, and more. Understand the responsibilities and risks associated with different financing options and seek help from the DFPI for questions or complaints regarding student loan providers.

AI Investment Scams are Here, and You’re the Target!
AI investment scams are rising, exploiting the hype around artificial intelligence to trick investors. Fraudsters use AI-generated content and voice cloning to deceive, promoting fake opportunities on online platforms. Protect yourself by being cautious with AI-based investments, avoiding Ponzi and pyramid schemes, and verifying the legitimacy of financial service providers through the DFPI.

Don’t Fall Victim to Student Debt Relief Scams
Beware of debt relief companies promising to reduce student loan payments for a fee, as the services they offer are often available for free and seeking help from the Department of Financial Protection and Innovation is crucial.

Filing Taxes Key to Overall Financial Wellness
By filing taxes accurately and on time, you can avoid penalties and interest charges, while potentially qualifying for tax credits and deductions that can help maximize your tax savings. Furthermore, the process of filing taxes prompts you to review your income, expenses, and investments, providing valuable insights into your financial health and opportunities for improvement.

Don’t Fall Victim to Student Loan Debt Relief Scams
The law prohibits companies from acting in unlawful, unfair, deceptive, or abusive ways, and the Department of Financial Protection and Innovation is here to help you.

Protect Your Heart and Your Wallet from Romance Scams
Valentine’s Day is a popular holiday for expressing love and affection, but it’s also a prime time for scammers looking to take advantage of unsuspecting victims.

Student Loan Debt: A Disproportionate Burden on Black and Latino Borrowers
Millions of Americans are affected by the student debt crisis, but Black and Latino families have been hit particularly hard.