Consumer Insights

The law prohibits companies from acting in unlawful, unfair, deceptive, or abusive ways, and the Department of Financial Protection and Innovation is here to help you.

Valentine’s Day is a popular holiday for expressing love and affection, but it’s also a prime time for scammers looking to take advantage of unsuspecting victims.

Millions of Americans are affected by the student debt crisis, but Black and Latino families have been hit particularly hard.

Before paying a debt collector with possible fake claims or paying expensive penalties, it’s crucial to get informed about debt collection laws and options. If you are a California consumer with a medical bill sent to a debt collector, learn more about your rights.

The New Year is a great time to set financial goals, such as saving, investment, or spending targets you hope to achieve over a specified time. Your stage of life usually determines the goals you wish to achieve, whether they’re short-term goals like saving for a major purchase or vacation or long-term goals like buying a home or investing for retirement.

Shoppers who used Buy Now, Pay Later (BNPL) loans to help finance their holiday shopping may soon find that returns can be more challenging than purchases from a store, since they may not come with the same dispute provisions that apply to credits cards. Making a seamless return with BNPL isn’t impossible if you know the process ahead of time.