Debt Settlement Services
Advice or action to negotiate settlement between a consumer and the consumer’s creditor(s) for less than the full amount of debt or to obtain a reduced interest rate or a reduced payment amount.
Overview
Under the California Consumer Financial Protection Law (CCFPL), the DFPI has expanded authority to oversee financial products and services previously unregulated by the Department. This includes the ability to require registration, collect industry data, and investigate claims of unlawful, unfair, deceptive, and abusive acts or practices. For general information on the CCFPL or registration regulations, please visit our CCFPL Information for New Registrants page.
Effective February 15, 2025, no person shall engage in the business of offering to provide or providing debt settlement services to California residents without first registering with the Department.
To search for registered providers of debt settlement services, please visit the Nationwide Multistate Licensing System & Registry (NMLS) Consumer Access site or use our Search for Regulated Entities.
CCFPL Annual Report
All registrants under the CCFPL are required to file an annual report on or before March 15, starting in 2026. An annual report is required even if the registrant did not engage in any business activity under the registration in the reporting calendar year. California Code of Regulations, title 10, sections 1041-1045 outlines the annual reporting requirements. A blank copy of the CCFPL Debt Settlement Services Annual Report can be found here.
Annual Reports must be submitted electronically through the DFPI’s Self-Service Portal. To submit the Annual Report, you are required to have a registered DFPI Self-Service Portal account. If you do not have a DFPI Self-Service Portal account, you can register for one using the following steps:
- Click the link: Registration. Enter all required information.
- For the question “Are you currently registered as a Covered Person with the CA DFPI?”, click “Yes” then click “Submit Registration”. This will route your Portal account to the correct DFPI program for approval.
- The screen will show a “Sign Up Confirmation” stating your request will be reviewed within five (5) business days.
- DFPI’s Supervision and Registration New Covered Persons (NCP) program staff will approve the request.
- After your account is approved, please register your designated email as required by California Code of Regulations, title 10, section 1031.
FAQs
1. What are debt settlement services?
Debt settlement services means providing advice, or offering to act or acting as an intermediary, between a consumer and one or more of the consumer’s creditors for the primary purpose of obtaining a settlement for less than the full amount of debt or obtaining a reduced interest rate or payment amount. This includes, but not limited to, offering debt negotiation, debt reduction, or debt relief services in connection with consumer non-mortgage debt.
In addition, any person advising, encouraging, assisting, or counseling a consumer to accumulate funds in an account for the purpose of future payment of a reduced amount of debt to creditors is providing debt settlement services.
For more information, see California Code of Regulations, title 10, section 1001.
2. Are there any exemptions to CCFPL registration for debt settlement services?
A licensee of any state agency other than the Department is not subject to registration under the CCFPL to the extent it is acting under the authority of the other state agency’s license. This includes attorneys acting under the authority of their license to practice law in California.
A licensee offering to provide or providing debt settlement services within the scope of its Check Sellers, Bill Payers, and Proraters (CSBPP) license is exempt from CCFPL registration.
A nonprofit community service organization, offering to provide or providing debt settlement services, that has submitted to the Department an audit report under Financial Code section 12104(i) within the previous 12 months is exempt from CCFPL registration.
Any nonprofit organization exempt from federal taxation that provides debt settlement services to consumers free of charge is exempt from CCFPL registration.
For more information, see Financial Code section 90002, Financial Code section 12104, and California Code of Regulations, title 10, section 1010.
3. I am licensed under the Debt Collection Licensing Act (DCLA) and conduct debt settlement services. Am I required to register under the CCFPL?
Any person who engages in the business of collecting consumer debt, on their own behalf or on the behalf of others, is required to be licensed under the DCLA. This includes “debt buyers”. Debt collectors licensed under the DCLA are not exempt from the CCFPL or registration when offering or providing debt settlement services, as defined in the regulations.
Any person offering or providing debt settlement services, including, but not limited to, debt negotiation, debt reduction, or debt relief services in connection with a consumer’s non-mortgage debt, is required to register under the CCFPL.
For more information on the DCLA and debt collection, please visit the Debt Collectors webpage.
4. If I have registered for debt settlement services under the CCFPL, do I need a separate registration if the non-mortgage debt settled includes student debt?
Yes. A separate registration is required for each subject product offered or provided.
Any person that offers or provides debt settlement services in connection with student debt arising from education financing, as defined in the regulations, needs a CCFPL Student Debt Relief Services registration. Debt settlement services for all other non-mortgage debt requires the separate CCFPL Debt Settlement Services registration.
For more information, see California Code of Regulations, title 10, sections 1001, 1002, 1003, 1010, and 1021. Also, visit the Student Debt Relief Services webpage.
5. As a CCFPL debt settlement services registrant, am I required to file an annual report and when is it due?
Yes. A debt settlement services registrant is required to file an annual report on or before March 15 of each calendar year, starting in 2026.
6. I provide or offer to provide debt settlement services under my CSBPP license, not the CCFPL registration. Do I need to file the CCFPL Debt Settlement Services annual report?
No. Only CCFPL debt settlement services registrants are required to file the CCFPL Debt Settlement Services annual report.
How to reach us:
Department of Financial Protection and Innovation
Attn: Supervision and Registration of New Covered Persons Program
651 Bannon Street, Suite 300
Sacramento, CA 95811
Phone: (866) 275-2677
Email: [email protected]
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