Submit a Complaint

Submit your complaint if it’s regarding one of the following:

• Banks (Please note that national banks such as Wells Fargo, JP Morgan Chase, and Bank of America are handled by the Office of the Comptroller, which can be reached at 1-800-613-6743).
• Business and Industrial Development Corporations (BIDCO)
• California Finance Lenders
• California Residential Mortgage Lenders
• Capital Access Companies
• Check Cashing Stores
• Check Sellers, Bill Payers and Proraters
• Consumer Credit Reporting Agencies/Credit Reporting Agencies
• Credit Products
• Credit Repair and Consumer Credit Agencies
• Credit Unions
• Debt Collectors
• Debt Relief Providers
• Deferred Deposit Transactions (Commonly known as Payday Loans)
• Cryptocurrency
• Escrow Agents/ Escrow Laws
• Foreclosure Counseling/Prevention
• Foreign (Other Nation or Other State) Banks
• Franchises
• Franchise Brokers
• Industrial Banks
• Investment Advisers
• Local Agency Security Program (LASP)
• Money Transmitters
• Mortgage Loan Originators
• PACE (Property Assessed Clean Energy) Provider
• Premium Finance Companies
• Private Student Loans (including those from for-profit schools)
• Rent-to-own Contractors
• Securities Broker Dealers
• Student Loan Servicing
• Trust Companies and Departments

Search Regulated Entities

The DFPI relies on your complaints to help us protect consumers, borrowers, and investors. You should always file your complaint with the DFPI, regardless of whether you are trying to resolve your dispute through another forum or process.

The DFPI evaluates and reviews complaints and takes appropriate action when it finds violations of the laws and regulations we administer. Enforcement actions may include administrative orders to: stop violations of laws; deny, suspend or revoke licenses; take possession of licensees; suspend or bar individuals from participating in a regulated industry; and levy penalties. The DFPI also can file civil actions to stop violations of the laws, appoint receivers over companies and obtain restitution for consumers and penalties against violators.

DFPI licensees include state-licensed banks and credit unions, money transmitters, issuers of payment instruments and travelers’ checks, and premium finance companies. Additionally, the Department licenses and regulates a variety of financial businesses, including securities brokers and dealers, investment advisers, deferred deposit (commonly known as payday loans) and certain fiduciaries and lenders. The Department regulates the offer and sale of securities, franchises and off-exchange commodities. For the complete list, see the Department’s page about Licensees and Regulated Industries. The DFPI also receives complaints regarding the California Fair Lending Law for investigation.

Please note: We do not regulate national banks including, but not limited to: Bank of America, Wells Fargo, JP Morgan Chase, Union Bank, and Citibank. These institutions are handled by the Office of the Comptroller which can be reached at 1-800-613-6743.

If we determine that your complaint would be better addressed by another regulatory or law enforcement agency, we will help direct you to it.

Has your complaint been submitted to the company directly? Companies can often address concerns or issues specific to your situation and related to the financial products or services they offer.

We ask that you please include the key facts regarding the complaint in your own words. Include pertinent dates, amounts, and correspondence you’ve had with the company. Include any documentation that supports the facts being presented such as account statements and communications with the company.

**SUBMIT A COMPLAINT/UPLOAD DOCUMENTS **

We facilitate communication between consumers and financial institutions. Complaint unit staff do not act as an advocate for either party, but the DFPI regularly reviews complaints to assess whether further action is appropriate through the DFPI’s enforcement and examination functions.

• We do not act as a court of law or as a lawyer on your behalf.
• We cannot provide legal advice.
• We do not resolve factual disputes or disagreements over the interpretation of contracts.

If the circumstances of your complaint make it advisable to consult an attorney, the California Courts Free & Low-Cost Legal Help website provides information you may find useful.