Consumer Services Office

The CSO serves as the primary point of contact for consumers and financial institutions, playing a key role in aiding effective communication and support throughout the dispute resolution process.

To file a complaint against an institution or financial provider for potential legal violations or misconduct, please visit our complaint portal.

Important note: CSO does not act as an advocate for individual consumers or financial service providers. CSO is a neutral intermediary, assisting in communication between consumers and financial institutions to facilitate dispute resolution. CSO does not possess the statutory authority to award damages, overturn decisions, or impose other charges or penalties.