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Division of Consumer Financial Protection

We specialize in safeguarding consumers from unfair, deceptive, or abusive practices in financial markets. We also handle consumer complaints, conduct investigations, and work to promote financial education and literacy, empowering individuals to make informed financial decisions while protecting their rights.

The Consumer Financial Protection Division oversees providers of financial products and services previously unregulated by the Department, such as early wage access companies, debt collectors, debt relief companies, and more. The Division’s market research team will help the Department keep up with industry trends, spot and respond to troubling behavior, and better protect consumers.

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California Consumer Financial Protection Law

The California Consumer Financial Protection Law (CCFPL) expands our oversight to include financial activity previously unregulated by the DFPI so we can better protect California consumers and foster responsible innovation.

About

Covered Persons

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Debt Collection

The Department of Financial Protection and Innovation (DFPI) oversees how debt collectors in California treat consumers to make sure people are treated fairly. We also provide information to help consumers know their rights.

Debt Collection Licensing

Consumer Resources

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Student Loans

The Department of Financial Protection and Innovation (DFPI) regulates student loan servicers operating in California. We also provide information about student borrowers’ rights and resources to help borrowers advocate for themselves.

Student Loan Servicer Licensing

Borrower Resources

Key Consumer Links

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Meet Our Team

Suzanne Martindale

Senior Deputy Commissioner
Consumer Financial Protection

Marchael Kelly

Deputy Commissioner
Supervision and Registration of Covered Persons

Melinda Lee

Melinda Lee

Deputy Commissioner
Debt Collector Licensing

How To Reach Us

Department of Financial Protection and Innovation
Attn: Division of Consumer Financial Protection
2101 Arena Boulevard
Sacramento, CA 95834
Phone: (916) 327-7585
Email: [email protected]

The Department of Financial Protection and Innovation

Resources and Publications

Industries we regulate