Self-Service DOCQNET Portal – Frequently Asked Questions
Below are answers to the most frequently asked questions about the Self-Service DOCQNET Portal. If you have additional questions, please call us at (866) 275-2677 or email the appropriate contact below:
CCFPL Annual Reports E-Mail: [email protected]
CDDTL Annual Report & Industry Survey E-Mail: [email protected]
CFL Annual Reports E-Mail: [email protected]
CRMLA Annual Reports E-Mail: [email protected]
Debt Collection Annual Reports E-Mail: [email protected]
Escrow Liability Reports E-Mail: [email protected]
Student Loan Servicing Annual Reports E-Mail: [email protected]
What is the Online Self-Service Portal?
On June 18, 2014, the Department of Financial Protection and Innovation implemented the online self-service portal that offers online services to consumers and companies and individuals seeking to obtain a license from DFPI. To use the portal, you will need to register for an account. Once you register, your account will be approved within five (5) business days. If you register on behalf of a client, you may file unlimited times for that client. If you have questions, please call us at (866) 275-2677.
To submit new franchise or securities applications or notices, please visit our new Franchise and Securities Electronic Submissions (FRANSES) site.
What information is available on the Online Self-Service Portal?
Registered users may:
- View their Organization information
- Maintain Designated Emails associated with their Organization
- Access current and prior years’ submitted annual and liability reports once logged in to their account.
Prior to the launch of FRANSES, securities and franchise applications or exemption notices filed by an issuer or a franchisor with the Department were searchable from the Online Self-Service Portal. You may now search for these filings through the Department’s website at https://dfpi.ca.gov/search.
Copies of securities and franchise applications or exemption notices can be obtained by submitting a Public Records Act request at https://portal.dfpi.ca.gov/csp?id=ssp_pra_request.
Please note that some state securities exemption notices can be filed on the Electronic Filing Depository (EFD) database, which is maintained by the North American Securities Administrators Association, Inc. (NASAA). If your search for a securities exemption notice does not return any results, you may wish to search the EFD database on the NASAA website at http://www.nasaa.org.
How do I register for multiple clients?
You will need to create a separate portal account for each entity you need to file an application or annual report for. This account requires approval from DFPI staff before you will be allowed to make any submissions.
When will my account be approved?
Your account should be approved within five (5) business days; although, in most cases it is approved within two (2) days. A confirmation email will be sent to the address you provided after your access to the self-service portal is established.
It’s been more than five (5) days. Why haven’t I received a confirmation email yet?
The confirmation email is a ‘No-Reply’ email and commonly gets placed into a spam folder – please check the spam folder for your email. If no email is found, try accessing your account with the username and password you provided upon registration. In most cases, the accounts are already approved. If you still cannot log in, please call (866) 275-2677 or email the appropriate contact below and we will verify your account status:
CCFPL Annual Reports E-Mail: [email protected]
CDDTL Annual Report & Industry Survey E-Mail: [email protected]
CFL Annual Reports E-Mail: [email protected]
CRMLA Annual Reports E-Mail: [email protected]
Debt Collection Annual Reports E-Mail: [email protected]
Escrow Liability Reports E-Mail: [email protected]
Student Loan Servicing Annual Reports E-Mail: [email protected]
I cannot log into my account and/or I forgot my password. How can I access my account?
On the log in screen select the option ‘Forgot your password’, and it will then ask for your username. The self-service portal will send you an email with a new password to use. You may change this if you wish on your account page.
I tried resetting my password, but the portal is saying my username is ‘Invalid’. What do I do?
If you unsuccessfully attempt to log in more than five (5) times, your account will be locked. Please send an email to the appropriate contact below to have our support team unlock it and to confirm your username:
CCFPL Annual Reports E-Mail: [email protected]
CDDTL Annual Report & Industry Survey E-Mail: [email protected]
CFL Annual Reports E-Mail: [email protected]
CRMLA Annual Reports E-Mail: [email protected]
Debt Collection Annual Reports E-Mail: [email protected]
Escrow Liability Reports E-Mail: [email protected]
Student Loan Servicing Annual Reports E-Mail: [email protected]
Can I use the same username and password for each new organization (Client, Issuer)?
You must select a different username for each new client but may keep the same password for all client accounts. We recommend you use the name of the client you are filing for as your username.
When I select ‘Next’ it won’t access the next page. I’m stuck!
A: Some users have experienced compatibility issues with older versions of web browsers, especially Internet Explorer. We recommend using the latest version of Internet Explorer (version 11). The latest versions of Google Chrome, Firefox, and Safari are also supported by the self-service portal.
What software platform do I need to access your web portal and create a filing?
We recommend using the latest version of Internet Explorer (version 11). The latest versions of Google Chrome, Firefox, and Safari are also supported by the self-service portal.
Is there a specific time limitation to register for an account for the self-service portal or to submit a filing?
The self-service portal has a page timeout of 8 hours.
When will the country code, city code and postal code be added for international clients?
Support for international addresses is currently being analyzed for inclusion in a future update to the Self-Service portal.
When I register for the portal it is asking for information like NMLS ID, CRD Number, and questions regarding my company type. What is the purpose of these questions?
While they are not required, they do help us validate your registration request. The Department of Financial Protection and Innovation’s online portal has many services offered. In order to expedite the registration validation process, we are asking you to provide any information that you know.