Get 1:1 help
The Student Loan Empowerment Network
This DFPI-powered network of 14 nonprofit organizations provides free and individualized education, case management, and assistance with student loan issues for Californians.
Need One-on-One help with your student loan payment options? Check out the Student Loan Empowerment Network to find a student loan counselor in your area.
Get ready to get back on track
Know Your LOAN
To take control of your loan, begin with the basics: Set up and log in to your account at StudentAid.gov so you can find out who services your loan, what your balance is, and other key information.
Know Your RIGHTS
California now has a Student Borrower Bill of Rights that protects you in your dealings with loan servicers. Learn about the information and service lenders are required to give you, and how DFPI can help if you think your rights have been violated.
Know Your OPTIONS
Repayment plans. Loan consolidation. Public service loan forgiveness. Whether you’re trying to get out of default or just want to be sure you’re paying only what you have to, know your options to minimize the impact your loans have on your life.
Webinars and Resources
DFPI is the consumer watchdog for Californians with student loans. Whether you need to stay on track, or get back on it, we’ve got knowledge and expertise that can help.
Upcoming Webinars
New Student Loan Webinars are Available!
Review and register for upcoming webinars
Check to see if you’re eligible PUBLIC SERVICE LOAN FORGIVENESS
This Help Tool from the Office of the U.S. Department of Education helps determine whether you work for a qualifying employer, suggests actions you can take to become eligible for PSLF, and guides you through the form and submission process.
- Go to the Help Tool
- Learn more about PSLF in our Student Loan FAQs
Stay Connected
Contact Us
Do you have questions about your student loan, repayment options or loan forgiveness eligibility? Do you need help managing your student debt? Contact the Student Loan Empowerment Network studentloanhelp.dfpi.ca.gov or (888) 774-2227.
Also, California Student Loan Servicing Ombudsperson Celina Damian and our student borrower support team invite you to get in touch. We answer questions, provide resources, and address complaints. We read and respond to all messages.
Please include basic loan information in your inquiry (loan type, disbursement date, etc.)