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DFPI Help Center

Can’t find it?

Please try using our search tool in the upper right corner of the navigation. You can also check out our site map. If you still can’t find what you’re looking for, email Ask.DFPI@dfpi.ca.gov or contact our Consumer Service’s Office at 1-866-275-2677 or 916-327-7585.

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Video won’t play

All of our videos on this website is hosted on YouTube. You can view the video directly from the DFPI’s YouTube Channel. Note: some departments and organizations block streaming videos, so if you still can’t get a video to play, check with your department’s help desk.

File won’t open

Almost all the documents on our site are Adobe PDF’s (Portable Document Format) and require Adobe Reader – get a free copy.

Other documents may require a Microsoft Viewer for Word, Excel, or PowerPoint.

Google Translate™ Disclaimer

This Google™ translation feature is for informational purposes only. The web pages currently in English are the official source for the program information and services the State of California provides. Any discrepancies or differences created in the translation are not binding and have no legal effect. If any questions arise related to the information contained in the translated website, please refer to the English version. The State of California is unable to guarantee the accuracy of this translation and is therefore not liable for any inaccurate information resulting from the translation application tool. Some publications are translated in other languages. See the DFPI’s Outreach web page for more information. The DFPI Consumer Complaint form (PDF) is available in Spanish, see Formulario de Quejas de el Consumidor (PDF). Please consult with a translator for accuracy if you are relying on the translation or are using this site for official business.

Approved by Kue Lee 6/2019

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Last updated: Sep 13, 2023 @ 4:39 pm