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Have a comment or complaint about the Department of Financial Protection and Innovation?

Let us know what you think about the DFPI. In compliance with the Citizen Complaint Act of 1997, a “Citizen Complaint” form has been developed and provided to so you may register a complaint or provide comments relating to the performance of the Department of Financial Protection and Innovation to our Office of the Ombuds.

This form is not to be used for complaints against financial institutions, services, companies and professionals regulated by the Department of Financial Protection and Innovation. Consumer complaints about Department licensees can be submitted online through Consumer Services.

If you would like to register a complaint or comment about the department, you will need fill out, print the Citizen Complaint Form (DFPI Form-803 PDF) and send the completed form to:

Ombuds@dfpi.ca.gov

or mail to:

Department of Financial Protection and Innovation
Office of the Ombuds
2101 Arena Boulevard
Sacramento, CA 95834

Once the comment or complaint is received, it will be reviewed and you may be contacted for further information.

California Public Records Act Request

To file a California Public Records Act (PRA) Request Electronically, please visit the DFPI’s Self Service Portal.

To submit a PRA request through mail, see a sample letter of a request for records under the California Public Records Act, or to see the PRA frequently asked questions (FAQ), please refer to our PRA guidelines:

Download the Department of Financial Protection and Innovation’s Public Records Act Request Guidelines (PDF)

DFPI Contacts

Connect with the DFPI via Email (subscription service)
Consumer Services (The DFPI can receive complaints or inquiries in your preferred language, by offering translation services in more than 240 languages)
- General DFPI inquiries: Toll-free: (866) 275-2677 or (916) 327-7585 Email: Ask.DFPI@dfpi.ca.gov
- Complaints: If you have a complaint, please choose a method to submit your information on Submit a Complaint page, Email: Ask.DFPI@dfpi.ca.gov.
DFPI Licensing for commercial banks, credit unions,
money Transmitters and other financial institutions inquiries:

Phone: 1-866-275-2677 Email: ASK.DFPI@dfpi.ca.gov
DFPI Licensing for companies and branches licensed under CRMLA: Phone: (866) 275-2677
DFPI Licensing for mortgage loan originators, California finance lenders, escrow and other financial services inquiries: Toll-free (866) 275-2677
DFPI Office of the Ombuds – an independent, impartial, and confidential resource to ensure complaints about DFPI staff or actions receive full and impartial review.
DFPI Programs and Licensees
Education and Outreach – Email: Outreach@dfpi.ca.gov.
Frequently Asked Questions
Human Resources/Personnel Office
- Job Recruitment Questions: Phone: (916) 576-3166 Email: careers@dfpi.ca.gov
- Employment Verification of DFPI employees/Verification of income: Phone: (916) 576-3166
  Email: employmentverification@dfpi.ca.gov
Media/Press Inquiries – Email: dfpi.media@dfpi.ca.gov
Small Business and Disabled Veteran Business Enterprise – Procurement and Contracts (purchasing)
Supervision and Registration of New Covered Persons – Email: CCFPL.inquiries@dfpi.ca.gov
Webmaster – For answers to technical questions related to this website, please email the Webmaster.

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Licensee Designated Email Registration & Updates

Institutions licensed by the DFPI are required to provide and maintain an email account that is designated for communications with the DFPI, per the Commissioner’s Order issued November 22, 2013 (PDF). The purpose of the Order is to create rapid, direct communication to an email account that your company will monitor daily.

To register or update the designated email for your business, please access DFPI’s DOCQNET self-service portal.

Note:

If you are a DFPI licensed business and have questions about registering or changing a designated email, please contact:

Banks, Credit Unions, Money Transmitters: licensing@dfpi.ca.gov
Broker-Dealers & Investment Advisers: iaamend@dfpi.ca.gov
Finance Lenders, Payday Lenders, Escrow Companies: FS.DEInquiries@dfpi.ca.gov
Mortgage lenders: ML.DEInquiries@dfpi.ca.gov
Securities filers: srd_support@dfpi.ca.gov

Report a problem with our website

This form is ONLY for reporting a problem with the Department of Financial Protection and Innovation website.

We apologize for any issues you may be experiencing on our website. We sincerely appreciate you taking the time to let us know how we can improve your online experience. Thank you!

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Note: If you have questions about DFPI Self Service Portal on DOCQNET, please send an email to Ask.DFPI@dfpi.ca.gov or call (866) 275-2677 for assistance.