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Contact Us

Have a comment or complaint about the Department of Financial Protection and Innovation?

Let us know what you think about the DFPI. In compliance with the Citizen Complaint Act of 1997, a “Citizen Complaint” form has been developed and provided to so you may register a complaint or provide comments relating to the performance of the Department of Financial Protection and Innovation to our Office of the Ombuds.

This form is not to be used for complaints against financial institutions, services, companies and professionals regulated by the Department of Financial Protection and Innovation. Consumer complaints about Department licensees can be submitted online through Consumer Services.

If you would like to register a complaint or comment about the department, you will need fill out, print the Citizen Complaint Form (DFPI Form-803 PDF) and send the completed form to:

or mail to:

Department of Financial Protection and Innovation
Office of the Ombuds
2101 Arena Boulevard
Sacramento, CA 95834

Once the comment or complaint is received, it will be reviewed and you may be contacted for further information.

California Public Records Act Request

To file a California Public Records Act (PRA) Request Electronically, please visit the DFPI’s Self Service Portal.

To submit a PRA request through mail, see a sample letter of a request for records under the California Public Records Act, or to see the PRA frequently asked questions (FAQ), please refer to our PRA guidelines:

DFPI Contacts

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Licensee Designated Email Registration & Updates

DOCQNET Self-Service Portal
Institutions licensed by the DFPI are required to provide and maintain an email account that is designated for communications with the DFPI, per the Commissioner’s Order issued November 22, 2013 (PDF). The purpose of the Order is to create rapid, direct communication to an email account that your company will monitor daily.

To register or update the designated email for your business, please access DFPI’s DOCQNET self-service portal


If you are a DFPI licensed business and have questions about registering or changing a designated email, please contact:

Report a problem with our website

This form is ONLY for reporting a problem with the Department of Financial Protection and Innovation website.

We apologize for any issues you may be experiencing on our website. We sincerely appreciate you taking the time to let us know how we can improve your online experience. Thank you!


Note: If you have questions about DFPI Self Service Portal on DOCQNET, please send an email to or call (866) 275-2677 for assistance.


DFPI Locations

DFPI Main Office - Sacramento

2101 Arena Boulevard
Sacramento, CA 95834

(916) 327-7585
(866) 275-2677

San Francisco

One Sansome Street, Suite 600
San Francisco, CA 94104-4428

(415) 972-8565
(866) 275-2677

San Diego

1455 Frazee Road, Suite 315
San Diego, CA 92108

(619) 610-2093
(866) 275-2677

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Last updated: May 24, 2024 @ 5:01 pm