Information For Customers of Sigue Corporation
On Friday, March 22, the California Department of Financial Protection and Innovation (DFPI) ordered Sigue Corporation (Sigue) to stop its money transmission in California and cooperate with consumers seeking refunds from Sigue.
Read the press release.
What Consumers Need to Know
California law (Financial Code Section 2037) requires all licensed money transmitters to cover potential claims against them by California consumers who have transactions that are unfulfilled. This allows senders to receive a refund for any unpaid transactions should the money transmitter fail to comply with the law.
Consumers with receipts for unpaid transactions may be eligible to recover their funds and are encouraged to submit a complaint with DFPI. The steps are outlined in detail below.
Consumers may also submit a complaint directly with the DFPI if any financial services company is suspected of using unlawful, unfair, deceptive, or abusive practices.
How to Submit a Complaint
For a faster response, consumers with outstanding, unpaid transactions with Sigue are encouraged to submit a complaint. The online complaint portal is only available in English at this time.
Consumers without internet access or in need of a Spanish language complaint form may call (866) 275-2677 to receive a complaint form in English or Spanish by postal mail.
Steps to Submit a Complaint Online
- Gather your documents
Consumers with receipts for unpaid transactions may be eligible to recover their funds. Make sure to gather your receipts before getting started.
- Register or Log In
For first-time complaints, register as a new user for more efficient processing and document submission. Only registered users may upload documents to the DFPI Complaint Portal. You will be asked to provide your full name and email address and to create an account password. Returning users may use their existing account.
- Click “Submit a Complaint”
- Select a complaint category
Select “Money Transmitters and Peer to Peer Payment Services”
Click “Next”
- Answer the category related questions
Select “Money Transmitters”
Choose the following items that best fit your specific experience with Sigue.
Click “Next”
- Provide complaint description
Include a full description the consumer experience with Sique.
Click “Next”
- Attach documents
Supporting documents can be uploaded to an online complaint or emailed.
Select “Upload Attachments” to upload a document to an online complaint.
Select “Yes” to submit supporting documents via email or mail. To avoid processing delays, include the complaint number which will be provided upon submission of the online complaint.
Note: Submitting a complaint as a guest user will not allow for document uploads. If you are unable to upload documents through the website, you may submit them by mail.
- Include the complaint number when submitting documents by mail. The complaint number will be provided upon submission of an online complaint.
- Mail consumer complaints forms via U.S. mail to:
Department of Financial Protection and Innovation
Attn: Consumer Services
2101 Arena Boulevard
Sacramento, CA 95834 - Enter the organization and account information
Enter “Sigue Corporation.”
Enter the Money Transfer Control Number (MTCN), if you have it.
Click “Next”
- Provide contact information
Select whichever applies “Myself” or “Third-Party”
Fill in contact information.
Make sure to answer all asterisked questions.
Click “Next”
Click “Close” after reviewing the DFPI’s privacy policy.
- Complete the complaint submission
Click “Submit”
Steps to Submit a Complaint by Mail
- Access the complaint form
- To receive a complaint form in English or Spanish by mail, call (866) 275-2677.
- Download the complaint form and fill it out. Complaints may be submitted in English or Spanish.
Consumer Complaint Form – Spanish (Formulario para quejas del consumidor al DFPI) (PDF)
- Complete the form and include the supporting documents for your claim.
- Mail completed complaint form and supporting documents via U.S. mail to:
Department of Financial Protection and Innovation
Attn: Consumer Services
2101 Arena Boulevard
Sacramento, CA 95834 - Receive acknowledgement.
DFPI will provide a letter or email acknowledging receipt of your complaint and a description of the next steps in the complaint process.